Privacy policy

Last updated: August 2026

At Rivaaaj, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. Information We Collect

When you visit our website or place an order, we may collect the following:

  • Personal details: Name, phone number, email address, and delivery address
  • Order information: Products purchased, order value, and payment method
  • Technical data: IP address, browser type, and device information, collected automatically for site functionality and analytics
  • Communication records: Messages exchanged via WhatsApp, email, or our website's contact form, for support purposes

2. How We Use Your Information

We use the information collected to:

  • Process and deliver your orders
  • Communicate with you regarding order status, support requests, or promotions
  • Improve our website, products, and customer experience
  • Prevent fraudulent transactions and ensure account security

3. Sharing of Information

Rivaaaj does not sell or rent your personal information to third parties. We may share your information only with:

  • Courier and delivery partners, to fulfill and deliver your order
  • Payment processors, where applicable, to complete transactions
  • Service providers who assist in operating our website (e.g., hosting, analytics), under confidentiality obligations

4. Cookies & Tracking

Our website may use cookies and similar technologies to enhance your browsing experience, remember preferences, and analyze site traffic. You can choose to disable cookies through your browser settings, though this may affect certain site features.

5. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of online transmission is completely secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information, subject to any legal or operational requirements

To exercise any of these rights, please contact us using the details below.

7. Third-Party Links

Our website may contain links to third-party sites (such as social media platforms). Rivaaaj is not responsible for the privacy practices or content of these external sites.

8. Children's Privacy

Our website and services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from minors.

9. Changes to This Policy

Rivaaaj may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Continued use of our website after updates constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: