Refund policy

At Rivaaaj, we want you to feel confident every time you shop with us. This policy explains how returns, exchanges, and refunds work.

1. Eligibility for Returns

You may request a return or exchange within 7 days of delivery, provided the following conditions are met:

  • The item arrived damaged, defective, or not as described
  • You received the wrong product or variant
  • The item is unused, in its original condition, with all original packaging, accessories, and tags intact

2. Non-Returnable Situations

Returns will not be accepted in the following cases:

  • The request is made after 7 days from the date of delivery
  • The product shows signs of misuse, physical damage caused by the customer, or missing components
  • The item was marked as a final sale or clearance item at the time of purchase

3. How to Request a Return

To initiate a return or exchange:

  1. Contact our support team via WhatsApp at [0311-4828256] within the eligibility window
  2. Provide your order number, along with clear photos or a short video showing the issue
  3. Our team will review your request and confirm the next steps within 1-2 business days

4. Return Shipping

  • If the return is due to our error (wrong item, defective product), Rivaaaj will cover the return shipping cost.
  • If the return is due to a change of mind (where accepted at our discretion), the customer is responsible for return shipping charges.

5. Refunds

Once your returned item is received and inspected:

  • Approved refunds will be processed within 5-7 business days
  • Refunds will be issued via [bank transfer / Jazz Cash / Easy Paisa — confirm your method]
  • Alternatively, you may choose a replacement or store credit instead of a monetary refund

6. Exchanges

If you'd like a different color, model, or variant instead of a refund, let our support team know when you reach out. Exchanges are subject to stock availability.

7. Damaged or Defective Items

If your item arrives damaged or with a manufacturing defect, please reach out within 48 hours of delivery with photo/video evidence so we can resolve it quickly — either through a replacement or a full refund.

8. Contact Us

For any questions regarding this policy, reach out to us at:

  • WhatsApp: [0311-4828256]
  • Email: [rivaaajofficial@gmail.com]