Terms of service

Welcome to Rivaaaj. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By placing an order or using our website, you agree to be bound by these Terms.

1. General

Rivaaaj is an online retailer offering smart wearables, audio devices, charging accessories, and related tech products to customers across Pakistan. All content on this website — including product descriptions, images, and branding — is the property of Rivaaaj unless otherwise stated.

2. Eligibility

By using this website, you confirm that you are at least 18 years of age, or are using the site under the supervision of a parent or legal guardian.

3. Products & Pricing

  • All product descriptions, images, and prices are subject to change without prior notice.
  • We make every effort to display product details and pricing accurately; however, errors may occasionally occur. In such cases, Rivaaaj reserves the right to cancel or correct any order affected by a pricing or listing error.
  • Product images are for illustrative purposes; actual color or packaging may vary slightly.

4. Orders & Payment

  • Orders are confirmed once submitted through our website or via direct communication (e.g., WhatsApp).
  • Rivaaaj accepts Cash on Delivery (COD) and other payment methods as listed at checkout.
  • We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraudulent activity, incorrect pricing, or stock unavailability.

5. Shipping & Delivery

Shipping timelines and charges are outlined in our Shipping Policy. Rivaaaj is not responsible for delays caused by courier services, weather conditions, or incorrect address information provided by the customer.

6. Returns & Refunds

All returns, exchanges, and refunds are governed by our Return & Refund Policy, available separately on our website.

7. Intellectual Property

All content on this website — including but not limited to logos, product photography, graphics, and written content — is the intellectual property of Rivaaaj and may not be copied, reproduced, or distributed without prior written consent.

8. Limitation of Liability

Rivaaaj shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or website, to the fullest extent permitted by law. Our liability in any claim related to a purchase is limited to the value of the product purchased.

9. User Conduct

By using this website, you agree not to:

  • Use the site for any unlawful purpose
  • Attempt to gain unauthorized access to our systems or data
  • Submit false or misleading information when placing an order

10. Changes to These Terms

Rivaaaj reserves the right to update or modify these Terms at any time. Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of Pakistan. Any disputes arising from these Terms shall be subject to the jurisdiction of the courts of Pakistan.

12. Contact Us

If you have any questions about these Terms, please contact us at:

  • WhatsApp: [0311-4828256]
  • Email: [rivaaajofficial@gmail.com]